The Automated Medical Answering Service & HIPAA Virtual Assistant
for Care-Based Practices
ConnectTouch Partners pairs smart automation with a real human connection so your practice never misses a lead, a reminder, or a follow-up, without hiring another full-time front desk.
Built by people who’ve lived this problem
ConnectTouch Partners started as customers, not vendors. We’ve sat on the other end of the phone as parents and family members trying to reach a therapy or care practice u2014 and felt what it’s like when a call goes unanswered during an already stressful moment. That experience is the whole reason this company exists.
Our VA team is built the same way: many of our care coordinators are former ABA therapists themselves, so the person picking up the phone actually understands what a family is going through u2014 not just a script.
The problem isn’t your team. It’s the phone.
Here’s what’s quietly costing healthcare practices new patients and revenue every single week.
Calls go unanswered
A parent calls during a session or after hours, no one picks up, and they simply call the next practice on their list.
Leads go cold fast
New inquiries and referrals need a response within minutes, not days, but your team is busy running the practice.
No-shows drain revenue
Families forget appointments without reminders, and every empty slot is a session your practice doesn’t get paid for.
Generic AI isn’t safe here
Off-the-shelf chatbots weren’t built for patient health data, and one wrong tool can mean a real HIPAA problem.
Without ConnectTouch
- Missed calls just… stay missed
- Front desk buried in repetitive questions
- Leads and referrals go cold within hours
- No-shows quietly eat into revenue
- Generic AI tools risk patient data
With ConnectTouch Partners
- Every missed call gets an instant text-back
- Routine questions handled automatically
- Leads and referrals followed up within minutes
- Automatic reminders keep calendars full
- Built HIPAA-compliant from the ground up
Think of it as two teammates, working together
One is fast. One is thoughtful. Together, they make sure every patient feels taken care of, instantly and personally.
A patient reaches out
By phone, text, web form, or a missed call. It doesn’t matter how: every single touchpoint is caught.
The AI responds instantly
It texts back in seconds, answers routine questions, confirms appointments, and sends reminders, 24/7, in your practice’s voice.
A real person steps in
Anything needing judgment, like insurance, tone, or tough news, goes to a trained coordinator, often a former ABA therapist.
Everything your front desk wishes it had time for
A full communication system built around how healthcare practices actually run, not a generic answering service.
Missed-Call Text-Back
Anyone who calls and doesn’t reach you gets an instant, friendly text so they never hang up and call the next practice.
Appointment Reminders
Automatic reminders before every session mean fewer no-shows, fewer empty slots, and steadier revenue.
Google Review Requests
Happy families are asked for a review right when the experience is freshest, building your reputation on autopilot.
New Lead & Referral Follow-Up
Every new inquiry and provider referral is followed up automatically and quickly, so nothing sits unanswered.
Insurance & Scheduling Support
A trained coordinator handles coverage questions and scheduling with the nuance and patience families deserve.
Reactivation Campaigns
Past patients and dormant leads get a gentle, well-timed nudge back, filling your calendar without extra ad spend.
Bilingual, Start to Finish
Every text, reminder, and phone call, whether AI or human, happens naturally in English or Spanish, so no family gets left out.
Website Included, If You Need One
No site yet, or need a refresh? We’ll build or redesign it as part of getting your practice set up, one less thing to hire out separately.
Built specifically for care-based practices
Not a one-size-fits-all tool: ConnectTouch is set up around how your kind of practice actually communicates.
ABA Therapy Centers
Autism Support Agencies
Psychiatry & Psychology
Speech Therapy Practices
Optometry Practices
Patient Transportation (NEMT)
Home Health & Home Care
Physical & Occupational Therapy
Mental Health Counseling
Pediatric Therapy Clinics
More Practice Types
Any practice that handles patient communication and protected health information.
Healthcare communication, built the right way, not bolted on
Most AI answering tools were built for restaurants and salons, then squeezed into healthcare. ConnectTouch was built for patient communication from the ground up. Every automation and every human conversation runs inside a HIPAA-compliant system, in English and Spanish.
- Dedicated HIPAA-compliant hosting, not a shared generic platform
- Compliance safeguards are active before any patient data ever flows
- Both the AI layer and our human coordinators work inside the same HIPAA-compliant system, no exceptions
- Trained, bilingual coordinators, many former ABA therapists themselves
Answers before you talk to us
The questions healthcare practice owners ask most before getting started.
What happens when my front desk misses a call from a new patient?
Most practices lose that patient for good. The majority of callers who reach voicemail never call back. ConnectTouch’s AI responds by text within seconds, so the conversation never goes cold while a real person from your VA team follows up personally.
Is AI patient follow-up HIPAA compliant?
Yes. Every layer, including the AI automation, the human coordinators, and the hosting, is built to HIPAA standards. There are no exceptions carved out for the “AI part,” which is where a lot of competitors cut corners.
Do you offer bilingual support?
Yes, English and Spanish, from the first missed-call text through appointment scheduling and reminders.
What’s included starting at $1,297/month?
Starting at $1,297/month, you get the full system: AI missed-call text-back, appointment reminders, review requests, new lead and referral follow-up, insurance and scheduling support, reactivation campaigns, and a trained VA team, all bundled into one flat price. Every plan is custom-built around your practice, so your exact rate depends on your needs. EMR integration for scheduling isn’t included at this starting price, and message/text volume beyond your plan carries a small additional cost.
What kinds of practices do you work with?
ABA therapy centers, autism support agencies, psychiatry and psychology practices, speech therapy, optometry, home health, physical and occupational therapy, mental health counseling, pediatric therapy clinics, Non-Emergency Medical Transportation (NEMT) providers, and more: any practice that handles patient communication and protected health information.
We’re early u2014 here’s exactly what that means for you
We’d rather tell you the truth than fake it: ConnectTouch is a new company, so you won’t find a wall of five-star reviews here yet. What you will find is a founder-led team that’s obsessive about getting your setup right.
Direct founder access
You’re working with the people who built the system, not a rotating support queue.
A 60-day tuning period
Your first two months are spent dialing the system in exactly to how your practice actually runs.
Nothing hidden
Flat pricing, honest scope, and clear answers u2014 no vague “contact us for pricing” games.
A stake in your outcome
Founding practices help shape the product u2014 your feedback directly changes how ConnectTouch works.
One flat base. Support that scales with you.
No confusing tiers to guess between up front. We build the right plan around your practice’s real call volume.
Includes your fully HIPAA-compliant system (hosting, automations, and setup) plus a dedicated bilingual VA support team sized to your practice’s volume.
- Missed-call text-back & appointment reminders
- New lead, referral & reactivation follow-up
- Google review requests, fully automated
- A trained care coordinator team for anything human
- Fully bilingual support, English & Spanish
- Website build or redesign included, if needed
- 100% HIPAA-compliant, AI and human, no exceptions
Starting price. Every plan is custom-built around your practice’s volume and needs. EMR integration for scheduling isn’t included at the starting price, and message/text volume beyond your plan carries a small additional cost.
See it working on your own front desk
Tell us a bit about your practice. We’ll walk you through exactly how ConnectTouch would run for you. No pressure, no jargon.
Request Your Free Consultation
Fill out the form below and a real person from our team will follow up within one business day.